OUR DELIVERY SERVICE IS FAST, SECURE AND DEPENDABLE. WITH OVER 35 YEARS OF SHIPPING EXPERIENCE, DELIVERY OF YOUR ONLINE PURCHASES ARE SAFE WITH THEWOOLLENMARKET.COM
We do not recommend Economy delivery for Christmas Delivery after DEcember 2nd due to annual delay's in postal delivery. After this date we only recommend choosing Express Delivery for certainty of on time delivery!
SHIPPING COSTS AND DELIVERY TIMES
Ireland and Northern Ireland:
Delivery is a flat fee of €5.95 under €65 and free over this
Delivery throughout Ireland is 2 to 3 working days
USA
Standard delivery is 10 to 14 working days (excluding weekends and national holidays) for a flat fee of €10. *This slower service is not recommended for Christmas delivery after December 2nd
Express Delivery is 3 to 5 days (excluding weekends and national holidays) for a flat fee of €25. For this low flat fee you can add as many items as you wish into the package
Canada
With Canadian Post on strike deliveries to Canada can only be undertaken with the Express Service
Standard delivery is 10 to 14 days (excluding weekends and national holidays) for a flat fee of €10. *Not recommended until after the Canadian Postal Strike ends.
Express Delivery is 3 to 5 days (excluding weekends and national holidays) for a flat fee of €25. For this low flat fee you can add as many items as you wish into the package
Australia | NZ
Standard delivery is 10 to 14 days (excluding weekends and national holidays) for a flat fee of €10. *Not recommended for Pre-Christmas delivery after December 2nd
Express Delivery is 3 to 5 days (excluding weekends and national holidays) for a flat fee of €25. For this low flat fee you can add as many items as you wish into the package
UK
Standard delivery takes 7 to 10 days (excluding weekends and national holidays) for a flat fee of €10. *Not recommended for Pre-Christmas delivery after December 2nd
Express Delivery is 3 to 5 days (excluding weekends and national holidays) for a flat fee of €25. For this low flat fee you can add as many items as you wish into the package
EU
Standard delivery takes 10 to 14 days (excluding weekends and national holidays) for a flat fee of €10. *Not recommended for Pre-Christmas delivery after December 2nd
Express Delivery is 3 to 5 days (excluding weekends and national holidays) for a flat fee of €25. For this low flat fee you can add as many items as you wish into the package
Rest of World
We only offer an express delivery to certain countries due to the unreliable nature of local postal delivery. Our Express Delivery is 4 to 7 days (excluding weekends and national holidays) for a flat fee of €35.
Import Duty, Customs or Local Taxes for delivery outside of Europe.
We cannot guarantee that shipments into any regions outside of the EU will arrive free of customs, duties or taxes. It is possible, but not regular that certain countries outside of the European Union apply an import tax on products shipped from another jurisdiction and we cannot be liable for additional import fee's or taxes levied on parcels.
Non Delivery & Attempted Delivery
We encourage customers to ensure that they use a day time delivery address. We ship all parcels signature on receipt with a premium service courier so if someone is not home to sign for delivery then the parcel will be held for a few days in a local depot for collection before it is returned back to our shipping department. Delivery fee's are non refundable in these cases and a non subsidised re-shipping fee would be applicable if a second shipping is requested.
The different stages of our delivery
We take communicating with our customers very seriously and place a big emphasis on getting this perfect every order. Our customer service team is there to ensure you are kept fully informed from the time you select your items up to monitoring that your gift is delivered safely
Step 1. Confirmation that the order has been received is sent from our web site after you place an order.
Step 2. Confirmation your order has dispatched along with tracking code for the courier is sent automatically from our web site to allow you to monitor its delivery progress right up to when it is delivered in real time.
