Our Delivery
OUR DELIVERY SERVICE IS FAST, SECURE AND DEPENDABLE,
The prices shown include any local taxes, customs, duties and tariff's
If your delivery location is different to your geographic location then the checkout cart will automatically change over to the local currency and price for the chosen delivery country. The change in currency and market price assists with our international compliance for local taxes, tariffs, customs and duties and a contribution towards these fee's paid by us prior to delivery.
The price you see on checkout is the final price you pay! No Hidden Extra's
Ireland and Northern Ireland:
Delivery is Free
Delivery time is 1 to 2 working days with An Post
USA
Delivery is Free
Delivery time is 2 to 4 working days by courier, signature on receipt
There is Never Any Extra Customs,Taxes or Tariffs on Delivery
Canada
Delivery is Free
Delivery time is 2 to 4 working days by courier, signature on receipt
There is Never Any Extra Customs,Taxes or Tariffs on Delivery
Australia | NZ
Delivery is €25
Delivery time is 2 to 5 working days by courier, signature on receipt
There is Never Any Extra Customs,Taxes or Tariffs on Delivery
UK
Delivery is Free
Delivery time is 2 to 4 working days by courier, signature on receipt
There is Never Any Extra Customs,Taxes or Tariffs on Delivery
EU
Delivery is Free
Delivery time is 2 to 4 working days by courier, signature on receipt
There is Never Any Extra Customs,Taxes or Tariffs on Delivery
Rest of World
Delivery is Free
Delivery time is 2 to 5 working days by courier, signature on receipt
There is Never Any Extra Customs,Taxes or Tariffs on Delivery
Non Delivery & Attempted Delivery
We encourage customers to ensure that they use a day time delivery address. We ship all parcels on a premium courier service on receipt signature on receipt so if someone is not home to sign for day time delivery then the parcel will be held for a few days in a local depot before being returned to Ireland undelivered. If a package is returned as undelivered from an international address a return shipping fee is deducted of €25 and a refund less this fee is then applied
The different stages of our delivery
We take communicating with our customers very seriously and place a big emphasis on getting this perfect every order. Our customer service team is there to ensure you are kept fully informed from the time you select your items up to monitoring that your gift is delivered safely
Step 1. Confirmation that the order has been received is sent from our web site after you place an order.
Step 2. Confirmation your order has dispatched along with tracking code for the courier is sent automatically from our web site to allow you to monitor its delivery progress right up to when it is delivered in real time.
Returns, Exchanges or Damages.
We hope that you are delighted with your purchase. However, for any reason if you would like to return any items (*certain restrictions apply), we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in fully re-saleable condition. To receive a refund or an exchange you must return the goods to us within 21 days of the delivery goods with a copy of the packing slip to the address below. Mail order returns, The Woollen Market, 36 Abbey Street, Ennis, Co Clare, V95V0RV Ireland All goods returned must be in a perfect and saleable condition with the original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund will be not be affected. If returning goods, the parcel and its contents are your responsibility until they are received at our address. The cost of returning the goods is at your expense. This does not affect your statutory rights. We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. We are not responsible for returned goods being lost or damaged in transit when being sent back to us. If returning goods to one of our stores, you will need to have a copy of the delivery docket that accompanies the shipment. Without a copy of your delivery docket or purchase receipt, we are unfortunately not able to accept any returns in the stores. Please note that delivery charges will not be refunded * Restrictions - we are unable to offer a refund or exchange on special orders, sale products or personalised products (unless the mistake is ours)
Damaged/Faulty Goods
It is almost impossible, but In the unlikely event that your order arrives damaged or is faulty or the wrong item sent, please email us outlining the issue including any images. Damaged deliveries must be notified within 3 days of delivery to you. We will then arrange for a collection of the goods and organise a replacement to be sent out at the earliest opportunity. In some instances you will be asked to post the delivery back & in turn you will be given a full refund on these postal charges. Due to the handcrafted nature of many of the products supplied we cannot be held liable for any perceived flaw, colour variance or disappointment in any product delivered to you. We never sells seconds, each product has been produced to a recognised standard of excellence and is always considered of premier 1st quality and has been passed by our stringent quality control as well as being checked and deemed perfect for sale prior to dispatch. Refunds can only be offered onto the original card that was used for payment.