Refund policy

We hope that you are delighted with your purchase from The Woollen Market. However, for any reason if you would like to return any items (*certain restrictions apply), we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in fully re-saleable condition. To receive a refund or an exchange you must return the goods to us within 14 days of delivery Goods must be returned with your packing slip to the address below. Mail order returns, The Woollen Market, 36 Abbey Street, Ennis, Co Clare, All goods returned must be in a perfect and saleable condition with the original product packaging, labels and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund will be affected. If returning goods, the parcel and its contents are your responsibility until they are received at our address. The cost of returning the goods is at your expense. This does not affect your statutory rights. We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. The Woollen Market is not responsible for returned goods being lost or damaged in transit back to us. If returning goods to one of our stores, you will need to have a copy of the delivery docket that accompanies the shipment. Without a copy of your delivery docket, we are unfortunately not able to accept any returns in the stores. Please note that your original delivery charges will not be refunded when the non delivery is not our mistake ie, no one home or wrong address given. * Restrictions – we are unable to offer a refund or exchange on special orders, sale products or personalized products (unless the mistake is ours)