Shipping policy
Our delivery service is unrivalled It's something we're famous for, fast, secure and dependable delivery. With over 35 years of shipping experience, delivery of your online purchases are safe with thewoollenmarket.com
Shipping Update: We have been advised of continued delays from the Irish postal network on international shipments due to Covid restrictions and we advise customers to allow 3 to 4 weeks for shipments overseas
Ireland:
Delivery on purchases is a flat fee of €4.95
Our delivery service in Ireland is quoted at 2 to 3 days from order to delivery.
Delivery times in Ireland are running smoothly and no delays are being experienced
UK & Northern Ireland.
Delivery on purchases is a flat fee of €9.95
Our delivery service to the UK is quoted at 5 to 7 days for delivery (excluding weekends or holiday dates)
We have been notified of delivery delays due to Brexit and we suggest adding an additional 2 to 3 days on the estimated delivery times
EU
Delivery on purchases is a flat fee of €9.95
Our delivery service to EU Countries is quoted at 10 to 14 days for delivery (excluding weekends or holiday dates)
We have been notified of delays due to restrictions affecting delivery in some regions and we recommend adding an extra 7 to 10 days to delivery estimates
USA/Canada
Delivery on purchases is a flat fee of 6.95
Our Regular Delivery service to the USA and Canada is quoted at 10 to 14 days for delivery (excluding weekends or holiday dates)
We have been advised that deliveries are running normal in this region however we advise adding 3 to 5 extra days for delivery as a matter of prudence.
Australia/New Zealand
Delivery on purchases is a flat fee of €6.95
Our Regular Delivery service to EU Countries is quoted at 10 to 14 days for delivery (excluding weekends or holiday dates)
We have been advised of delays in shipments for this region and we advise adding an extra 14 to 21 days for delivery
Rest of Wold
Delivery on purchases is a flat fee of €9.95
Our Regular Delivery service to the rest of world is quoted at 10 to 14 days for delivery (excluding weekends or holiday dates)
We have been advised of delays in shipments for this region and we advise adding an extra 14 to 21 days for delivery
Import Duty, Customs or Local Taxes for delivery outside of Europe.
We cannot guarantee that your parcel will arrive free of customs fees, local taxes or import duty on arrival in countries we ship to outside of Europe. It is possible, but not regular that certain countries outside of the European Union apply an import tax on products shipped from another jurisdiction and we cannot be liable for additional import fee's or taxes levied on parcels
Non Delivery & Attempted Delivery
We encourage customers to ensure that they use a day time delivery address. We ship all parcels signature on receipt so if someone is not home to sign for delivery then the parcel will be held for a few days in a local postal depot for collection before it is returned back to our shipping deport. Delivery fee's are non refundable in these cases and a reshipping fee would be applicable if a second shipping is requested.
The different stages of our delivery
We take communicating with our customers very seriously and place a big emphasis on getting this perfect every order. Our customer service team is there to ensure you are kept fully informed from the time you select your items up to monitoring that your gift is delivered safely
Step 1. Confirmation that the order has been received is sent from our web site after you place an order.
Step 2. Confirmation your order has dispatched is sent from our customer service team. This email will include a tracking code for your parcel to enable you to monitor its delivery progress. Note* in certain countries there are delays in updating local shipping information on the system and a parcel will not always show the most current data. When parcel is selected for customs inspection in a country we do not have any control over delay's incurred at that time
