Deliveries and Returns

Shipping & Delivery 

The shipping times quoted are estimates and are not guaranteed. While very effort is made to ensure we offer a quick and hassle free delivery service certain factors are outside of our control. We do however keep you fully informed of expected delays or dispatch or delivery problems as they happen so that alternate arrangements may be put in place.

Any additional charges levied on The Woollen Market for mistakes or delivery errors due to incorrect delivery information or parcels being returned due to no one being available to sign for a delivery or for reasons not caused by a mistake by an agent of The Woollen Market will be the responsibility of the sender. Your use of our web site authorises us to recover all costs from the sender for these additional charges. We use the Irish postal system for deliveries and they in turn use various couriers internationally to fulfil international delivery. If there is no one generally at home during the day to accept delivery we urge you to consider using a different address such as a work address as delivery is only attempted on one occasion before being left in a local depot for collection for a few days.

As a rule of thumb our standard deliveries are facilitated through the local postal service in the country of delivery so collection from a local sorting office may be necessary in the event that no one is home to accept delivery during day time hours. Our international express delivery is with DHL 

Since Covid-19 many courier and postal companies have changed the way deliveries are managed and personal signature on receipt is no longer operated with packages being left at doors or receptions etc marked as delivered due to the requirement for no personal contact. For this reason we encourage customers to choose our package insurance safeguarding them in the case of any missing or lost delivery. 

Returns, Exchanges or Damages. 

We hope that you are satisfied with your order, however we understand sometimes things don't exactly workout. We have extended our gifting returns, so anything purchased between 01/11/22 to 24/12/22 can be returned by end of day Saturday 14 January 2023 for a refund with an original purchase receipt or for an exchange with a gift receipt. This allows our customers to shop early with confidence of being able to return any product for exchange or refund without worry. Normal returns policy's apply. 

We hope that you are delighted with your purchase from The Woollen Market. However, for any reason if you would like to return any items (*certain restrictions apply), we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in fully re-saleable condition. To receive a refund or an exchange from your online order you must return the goods to us within 21 days of delivery. Goods must be returned with your packing slip to the address below. Mail order returns, The Woollen Market, 36 Abbey Street, Ennis, Co Clare, All goods returned must be in a perfect and saleable condition with the original product packaging, labels and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund will be affected. If returning goods, the parcel and its contents are your responsibility until they are received at our address. The cost of returning the goods is at your expense. This does not affect your statutory rights. We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. The Woollen Market is not responsible for returned goods being lost or damaged in transit back to us. If returning goods to one of our stores, you will need to have a copy of the delivery docket that accompanies the shipment. Without a copy of your delivery docket, we are unfortunately not able to accept any returns in the stores. Please note that your original delivery charges will not be refunded when the non delivery is not our mistake ie, no one home or wrong address given. * Restrictions – we are unable to offer a refund or exchange on special orders, sale products or personalised products (unless the mistake is ours)

For in store shopping our returns period is the same as our online store being 21 days for refund or exchange from date of original purchase. A receipt is necessary at all time for any returns so that we can recall the original purchase to allocate the return against this original sale - we regret our stock control system does not allow leniency to extend or overlook this return policy

If a product has been reduced on a clearance on return you will receive the value of the original purchase price paid. However if you are choosing an exchange for something that has been reduced on sale then the exchange will also be against the original full value for product chosen for exchange. 

Damaged/Faulty Goods 

In the unlikely event that your order arrives damaged or is faulty, please email attaching an image of the damaged item immediately. Damaged deliveries must be notified within 7 days of delivery to you. We will then arrange for a collection of the goods and organise a replacement to be sent out at the earliest opportunity. In some instances you will be asked to post the delivery back to us & in turn you will be given a full refund on these postal charges. Due to the handmade nature of many of the products supplied by The Woollen Market we cannot be held liable for any perceived flaw, slight colour variance or disappointment in any product delivered to you. We never sells seconds and each garment has been produced by to a recognised standard of excellence at The Woollen Mill, checked by the master-weaver on completion and again by the order-packer prior to dispatch

Refunds can only be offered onto the original card that was used for payment.