Terms & Conditions

Terms & Conditions 

The Legal Stuff The Woollen Market is the registered trading name for The Belleek Shop, (Ennis) Ltd, company registration number 213728 incorporated in Ireland. Irish Vat number IE213728K. Our company headquarters is located at 36 Abbey street, Ennis Co Clare, Ireland. Telephone (353) 65 6867891 or email sales@thewoollenmarket.com

A Little About Us 

The Woollen Market is a dedicated knitwear company privately owned. It operates retail stores throughout the West coast of Ireland and has a long history of operating on the internet since our first online venture in 1996. As a small company we have enjoyed significant success throughout the years and with over 40 years of mail order experience our company is trusted by thousands of customers worldwide to deliver their shopping on time every time.

We encourage customers to become familiar with our terms and conditions for doing business on our web site and to regularly re-visit this section to read any changes or new information posted relevant to doing business with our company. It is understood by your use of our web site that you have familiarized yourself with our terms & conditions.

Description of products 

Each product is sold subject to its product description and or photograph. We will take all reasonable care to ensure that all details, descriptions, photographs and prices of products appearing on our web site are correct at the time when the relevant information was entered onto our web site. Although we aim to keep the website as up to date as possible, the information including product prices appearing on this web site at a particular time may not always reflect the position at the exact moment you place an order. Product orders, prices and availability of all products and services listed on the site are subject to change without notice. The listing, description of, or reference to, a product or service on the site does not imply that the product or service is presently available or that we endorse that product or service. In the event a product or service is listed at an incorrect price due to a typographical error, error in pricing information received from a supplier, or any other reason, we shall have the right to refuse or cancel any order placed for such product or service at the incorrect price, even if the order has been confirmed and/or your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall promptly issue a credit to your credit card account in the amount of the incorrect price paid.

Order Acceptance 

A receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or for no reason at all. We reserve the right at any time after receipt of your order, with prior notice to you, to supply less than the quantity you have ordered of any product or service.

Shipping & Delivery 

The shipping times quoted are estimates from our delivery partners and are not ever guaranteed. While very effort is made to ensure we offer a quick and hassle free delivery service certain factors are outside of our control. We do however keep you fully informed of expected delays in dispatch or external delivery problems as they happen so that alternate arrangements may be put in place.

Any additional charges levied on The Woollen Market for mistakes or delivery errors due to incorrect delivery information or parcels being returned due to no one being available to sign for a delivery or for reasons not caused by a mistake by an agent of The Woollen Market will be the responsibility of the sender. Your use of our web site authorizes us to recover all costs from the sender for these additional charges. We use the Irish postal system for deliveries and they in turn use various contracted couriers internationally to fulfill international delivery. If there is no one generally at home during the day to accept delivery we urge you to consider using a different address such as a work address as delivery is only attempted on one occasion before being left in a local depot for collection for a few days. Courier companies can levy surcharges once a parcel has been dispatched to have an address changed in the system for delivery. As a rule of thumb our standard deliveries are facilitated through the local postal service in the country of delivery so collection from a local sorting office may be necessary in the event that no one is home to accept delivery during day time hours. 

If shipping insurance is not selected at the checkout then The Woollen Market cannot be responsible for any packages deemed missing or lost at any part of the delivery process once shipped out from our facility with a live tracking number  

Returns, Exchanges or Damages. 

We hope that you are delighted with your purchase from The Woollen Market. However, for any reason if you would like to return any items (*certain restrictions apply), we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in fully re-saleable condition. To receive a refund or an exchange you must return the goods to us within 14 days of delivery Goods must be returned with your packing slip to the address below. Mail order returns, The Woollen Market, 36 Abbey Street, Ennis, Co Clare, All goods returned must be in a perfect and saleable condition with the original product packaging, labels and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund will be affected. If returning goods, the parcel and its contents are your responsibility until they are received at our address. The cost of returning the goods is at your expense. This does not affect your statutory rights. We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. The Woollen Market is not responsible for returned goods being lost or damaged in transit back to us. If returning goods to one of our stores, you will need to have a copy of the delivery docket that accompanies the shipment. Without a copy of your delivery docket, we are unfortunately not able to accept any returns in the stores. Please note that your original delivery charges will not be refunded when the non delivery is not our mistake ie, no one home or wrong address given. * Restrictions – we are unable to offer a refund or exchange on special orders, sale products or personalized products (unless the mistake is ours)

Damaged/Faulty Goods 

In the unlikely event that your order arrives damaged or is faulty, please email sales@thewoollenmarket.com attaching an image of the damaged item immediately. Damaged deliveries must be notified within 3 days of delivery to you. We will then arrange for a collection of the goods and organize a replacement to be sent out at the earliest opportunity. In some instances or geographic regions you will be asked to post the delivery back to us & in turn you will be given a full refund on these postal charges incurred. Due to the handmade nature of many of the products supplied by The Woollen Market we cannot be held liable for any perceived flaw, slight colour variance or disappointment in any product delivered to you. We never sells seconds and each garment has been produced by to a recognized standard of excellence, checked by a master-weaver at the woollen mill and checked again prior to packing. 

Refunds can only be offered onto the original card that was used for payment. 

Product and Service Availability 

We operate our inventory system live in tandem with our retail stores and endeavour to maintain our stock levels accurately across our facilities. However, The Woollen Market cannot guarantee that we will not oversell in error or sell out of stock of any particular yarn colour or garment nor can we guarantee that we will continue our service offerings, prices or facilities indefinitely. We reserve the right to offer you a substitute for any product of equal value and nature if the original product becomes unavailable or to offer a full refund if a satisfactory replacement cannot be offered. Customers will always be notified in the unlikely event that we sell out of a product or a product ordered being discontinued with our replacement suggestion and or option of a full refund.


You are responsible for any payments due for any products or services ordered through your account. If we do not receive payment from your credit issuer or its agents, you agree to pay all amounts due to us. You shall also be responsible for any costs of collection of overdue payment. Sales Tax (VAT) We are required by law to charge applicable value added tax on products shipped within Europe. All prices shown on thewoollenmarket.com are inclusive of Irish sales tax (VAT) We do not offer the facility on our web site to deduct Irish sales tax from non EU deliverier nor do we offer the facility to prepay non EU Import Duties or Local Taxes. We cannot guarantee that all international deliveries made outside of Europe by The Woollen Market will be free of any import duties, local taxes or import customs. Any international customs & excise duties, local taxes or charges related to importation of your gift will be the responsibility of the recipient on delivery of the gift.

Ownership of Materials 

On the site thewoollenmarket.com unless otherwise stated is the owner of all copyright, trademark or proprietary information on the site. No material or product photography from this site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the prior permission from an agent of thewoollenmarket.com in writing. Modification of the material or use of the materials doe any other purpose is a violation. All trademarks, service marks, product photography and trade names are proprietary to The Woollen Market. thewoollenmarket.comauthorizes you to view and download a single copy of material solely for your personal, non commercial use. No right, title or interest in any such downloaded material is transferred to you as a result of any such downloading. thewoollenmarket.com reserves complete title and full intellectual property rights in any content you download from this site.

User Comments, Feedback and Other Submissions 

We do not solicit nor do we wish to receive any confidential, secret or proprietary information or other material from you either through the site, any of its services, by e-mail, or in any other way. Unless otherwise expressly agreed in writing prior to your submission to us, any comments, feedback, information or other material submitted or sent to us will be deemed not to be confidential or secret. By submitting or sending comments, feedback, information or other material to us you represent and warrant that the information and material is original to you and that no other party has any rights to the information or material. All comments, feedback, information or other material submitted shall be and remain the property of thewoollenmarket.com. and we shall have the unrestricted, worldwide right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such material and information (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. You also warrant that any “moral rights” in posted information and materials have been waived. Trademarks All brands, product and service names used in the Site are the trademarks, trade names or service marks of thewoollenmarket.com or its supply partners unless otherwise stated. You may not distribute product pictures or offer services under or by reference to or otherwise use or reproduce any such trade marks, trade names or service marks, or use any meta tags or any other “hidden text” utilizing any such trademarks, trade names or service marks, without the express prior written permission of thewoollenmarket.com or the individual owner of such trade marks, trade names or service marks.

Registration and Security 

If you wish to purchase any products or use certain services on the site, you must provide the required information to us. By entering any information on the Site, you represent and warrant that: (i) you are using your actual identity; (ii) you have provided only true, accurate, current and complete information; and (iii) you will maintain and promptly update the information that you provide to keep it true, accurate, current and complete. Additionally, you agree to maintain the strict confidentiality of your account and any passwords issued to you for your use of or access to the Site or any portion thereof, and you agree not to allow any other entity to use any username(s) or password(s) that are issued to you. You shall be responsible for all activity that occurs under your account or password. We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations. All information provided to us will be used in accordance with our Privacy Policy. If you wish to cancel a username or password, or if you become aware of any loss, theft or unauthorized use of a username or password, please notify us immediately. We reserve the right to delete or change any username or password at any time and for any reason.

Modification of the Site and the Services 

We reserve the right, for any reason, in our sole discretion, to terminate, change, suspend or discontinue any aspect of the Site, including, but not limited to, content, features or hours of availability. We may also impose limits on certain features of the Site or restrict your access to part or all of the site without notice or penalty. We may suspend or terminate your account or your use of the Site at any time, for any reason or for no reason at all. External Links We may provide links to other websites from time to time. These links are provided for your convenience. We do not endorse or take responsibility for the content of those websites, are not responsible for the availability of them, and will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked websites you do so at your own risk.

Disclaimer of Warranties and Liability 

The site, and any content available on the site, are provided on an “as-is” and “as available” basis. To the fullest extent permitted by law, thewoollenmarket.com disclaims all warranties, express or implied, including but not limited to all warranties of merchantability, fitness for a particular purpose, title and non-infringement. You expressly agree that use of the site is at your sole risk and you will assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of the site. Neither we nor any of our business partners represent or warrant that the site will be uninterrupted or error-free, that defects, if any, will be corrected, or that the site is free of viruses or other harmful components; nor do we or they make any representations or warranties about the accuracy, reliability, currency, quality, performance or suitability of the site or any content available on the site. In the event of any problem with the site or any content, you agree that your sole remedy is to cease using the site. All products and services listed or purchased on or through the site are subject only to any applicable express warranties. To the fullest extent possible by applicable law, we disclaim all other warranties of any kind, either express or implied, including but not limited to, any implied warranties of merchantability or fitness for a particular purpose, with respect to products and services listed or purchased on or through the site. We disclaim any and all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misapplication. Notwithstanding anything to the contrary.

Limitation of Liability 

To the full extent permitted by law, the sole remedy for any claim for damages arising out of or related to any product or service listed or purchased on or through the site shall be limited to a refund of the purchase price paid for such product or service. Under no circumstances shall we or any of our business partner, any of our or their respective officers, directors, shareholders, employees, agents or representatives, or any other party involved in creating, producing, transmitting or distributing the site or any product sold through the site, or any part thereof, be liable for any punitive, exemplary, consequential, incidental, indirect or special damages arising from or in connection with the site or any content, products or services made available or listed on it, whether under a theory of breach of contract, negligence, strict liability or otherwise, even if such party has been advised of the possibility of such damages. Some states and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. In the event the foregoing limitation of liability is held to be unenforceable for any reason, then our maximum liability for any of the foregoing types of damages shall be limited to the amount that we receive for the transaction that gave rise to the claim.

Amendment of the Terms 

We reserve the right to amend these Terms of Use without notice to you from time to time. If we decide to change these Terms of Use we will post those changes here. We encourage you to visit this section of our Site regularly in order to remain informed of any changes. Any such amendment shall be effective once the revised terms have been posted on the site. Applicable Law These Terms of Use are governed by and will be construed in accordance with the laws of Ireland. Any disputes arising under or in connection with these Terms of Use, or your access or use of the site shall be subject to the exclusive jurisdiction of courts located in Ireland. If any provision of this agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this agreement which shall remain in full force and effect Privacy Policy We encourage you to read our Privacy Policy, which is incorporated by reference into these Terms of Use. By using the Site, you agree to the Privacy Policy. Comments If you have any comments or questions about any aspect of our site, or our terms and conditions please contact our customer service department at sales@thewoollenmarket.com