Our Delivery

Our delivery service is unrivalled It's something we're famous for, fast, secure and dependable delivery. With over 35 years of shipping experience, delivery of your online purchases are safe with thewoollenmarket.com

 

Shipping Costs

Ireland and Northern Ireland: 

Delivery is €5.95 under €100 and Free over this amount

Regular Delivery times in Ireland are 2 to 3 days

USA | Canada | UK | EU | Australia | NZ

Delivery is €9.95 under €100 and Free over this amount

Regular Delivery is 10 to 14 days.

Rest of World

Delivery is €9.95 under €100 and Free over this amount 

Regular Delivery is 14 to 21 days (excluding weekends or holiday dates) 

Import Duty, Customs or Local Taxes for delivery outside of Europe.

We cannot guarantee a parcel will arrive free of customs fees, local taxes or import duty in countries we deliver to outside of Europe. It is possible, but not regular that certain countries outside of the European Union apply an import tax on products shipped from another jurisdiction and we cannot be liable for additional import fee's or taxes levied on parcels

Non Delivery & Attempted Delivery

We encourage customers to ensure that they use a day time delivery address. We ship all parcels signature on receipt so if someone is not home to sign for delivery then the parcel will be held for a few days in a local postal depot for collection before it is returned back to our shipping deport. Delivery fee's are non refundable in these cases and a reshipping fee would be applicable if a second shipping is requested.

The different stages of our delivery

We take communicating with our customers very seriously and place a big emphasis on getting this perfect every order. Our customer service team is there to ensure you are kept fully informed from the time you select your items up to monitoring that your gift is delivered safely

Step 1. Confirmation that the order has been received is sent from our web site after you place an order. 

Step 2. Confirmation your order has dispatched is sent automatically from our web site. This email will include a tracking code for your parcel to enable you to monitor its delivery progress. Note* in certain countries there are delays in updating local shipping information on the system and a parcel will not always show the most current data. When parcel is selected for customs inspection in a country we do not have any control over delay's incurred at that time

Returns, Exchanges or Damages.

We hope that you are delighted with your purchase. However, for any reason if you would like to return any items (*certain restrictions apply), we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in fully re-saleable condition. To receive a refund or an exchange you must return the goods to us within 28 days of the delivery goods with a copy of the packing slip to the address below. Mail order returns, The Woollen Market, 36 Abbey Street, Ennis, Co Clare, V95V0RV Ireland All goods returned must be in a perfect and saleable condition with the original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund will be affected. If returning goods, the parcel and its contents are your responsibility until they are received at our address. The cost of returning the goods is at your expense. This does not affect your statutory rights. We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. We are not responsible for returned goods being lost or damaged in transit when being sent back to us. If returning goods to one of our stores, you will need to have a copy of the delivery docket that accompanies the shipment. Without a copy of your delivery docket or purchase receipt, we are unfortunately not able to accept any returns in the stores. Please note that delivery charges will not be refunded * Restrictions - we are unable to offer a refund or exchange on special orders, sale products or personalised products (unless the mistake is ours)

Damaged/Faulty Goods

It is very rare, but In the unlikely event that your order arrives damaged or is faulty, please email us attaching an image of the damaged item immediately. Damaged deliveries must be notified within 3 days of delivery to you. We will then arrange for a collection of the goods and organise a replacement to be sent out at the earliest opportunity. In some instances you will be asked to post the delivery back to us & in turn you will be given a full refund on these postal charges. Due to the handcrafted nature of many of the products supplied we cannot be held liable for any perceived flaw, colour variance or disappointment in any product delivered to you. We never sells seconds, each product has been produced to a recognised standard of excellence and is always considered of premier 1st quality and has been passed by our stringent quality control as well as being checked and deemed perfect for sale prior to dispatch. Refunds can only be offered onto the original card that was used for payment.