Our Delivery
Our international delivery service is unrivalled It's something we're famous for, fast, secure and dependable delivery. With over 35 years of shipping experience, delivery of your online purchases are safe with thewoollenmarket.com.
Please Note* Last order date for our Worldwide International Express Service for Pre-Christmas Delivery is as follows below
1. USA | Canada. December 16th
2. EU & UK. December 18th
3. Australia | NZ. December 16th
4. Rest of World. December 12th
We dispatch based on your selected delivery method at checkout but strongly advise against selecting economy after November 19th for pre-Christmas delivery
Our International Express Delivery is with DHL and typically delivers worldwide in 3 to 5 days from dispatch. It's secure, reliable and fast... something we believe you deserve
For regional specific delivery times and costs please see below
Shipping Costs and Delivery Times
Ireland and Northern Ireland:
Delivery in Ireland is with An Post the national postal service and can take up to 5 days from dispatch depending on location and peak shipping periods
Delivery is €5.95 under €55 & free over this amount
USA & Canada
Our Premium Express Delivery is 3 to 5 working days. During peak seasons like Christmas or for rural locations delivery can often take a few days longer.
Express Delivery. Ship as much as you like for our reduced flat fee of €15 for Christmas.
Our Last Order Date For Pre-Christmas Delivery with Express Delivery is December 16th.
Economy Postal service is normally a 10 to 14 working day delivery at a flat fee of €10. *We do not recommend economy post after November 19th for Pre-Christmas delivery due to significant delay's annually with international postal delivery
Australia | NZ
Our Premium Express Delivery is 3 to 5 working days. During peak seasons like Christmas or for rural locations delivery can often take a few days longer.
Express Delivery. Ship as much as you like for our reduced flat fee of €15 for Christmas.
Our Last Order Date For Pre-Christmas Delivery with Express Delivery is December 16th.
Economy Postal service is normally a 10 to 14 working day delivery at a flat fee of €10. *We do not recommend economy post after November 19th for Pre-Christmas delivery due to significant delay's annually with international postal delivery
UK
Our Premium Express Delivery is 3 to 5 working days. During peak seasons like Christmas or for rural locations delivery can often take a few days longer.
Express Delivery. Ship as much as you like for our reduced flat fee of €15 for Christmas.
Our Last Order Date For Pre-Christmas Delivery with Express Delivery is December 16th.
Economy Postal service is normally a 10 to 14 working day delivery at a flat fee of €10. *We do not recommend economy post after November 19th for Pre-Christmas delivery due to significant delay's annually with international postal delivery
EU
Our Premium Express Delivery is 3 to 5 working days. During peak seasons like Christmas or for rural locations delivery can often take a few days longer.
Express Delivery. Ship as much as you like for our reduced flat fee of €15 for Christmas.
Our Last Order Date For Pre-Christmas Delivery with Express Delivery is December 16th.
Economy Postal service is normally a 10 to 14 working day delivery at a flat fee of €10. *We do not recommend economy post after November 19th for Pre-Christmas delivery due to significant delay's annually with international postal delivery
Rest of World
Our Premium Express Delivery is 3 to 5 working days. During peak seasons like Christmas or for rural locations delivery can often take a few days longer.
Express Delivery. Ship as much as you like for our reduced flat fee of €25 for Christmas.
Our Last Order Date For Pre-Christmas Delivery with Express Delivery is December 12th.
Economy Postal service is normally a 10 to 14 working day delivery at a flat fee of €10. *We do not recommend economy post after November 19th for Pre-Christmas delivery due to significant delay's annually with international postal delivery
Import Duty, Customs or Local Taxes for delivery outside of Europe.
We cannot guarantee any parcel will arrive free of customs fees, local taxes or import duty when delivered into Non EU countries. It is possible, but not regular that certain countries outside of the European Union apply an import tax on wool products shipped from another jurisdiction and we cannot be liable for additional import fee's or taxes levied on parcels. You are responsible for any customs ro duties on your purchase upon delivery. The cost of return to Ireland for packages refused due to customs or duty charges on delivery will be deducted from any refund on return
Non Delivery & Attempted Delivery
We encourage customers to ensure that they use a day time delivery address. We ship all parcels signature on receipt so if someone is not home to sign for day time delivery then the parcel will be held for a few days in a local depot before being returned to Ireland undelivered. If required a second shipping fee is applied if re-shipping is requested and or a refund for the purchase price less original shipping fee paid and a return shipping fee
The different stages of our delivery
We take communicating with our customers very seriously and place a big emphasis on getting this perfect every order. Our customer service team is there to ensure you are kept fully informed from the time you select your items up to monitoring that your gift is delivered safely
Step 1. Confirmation that the order has been received is sent from our web site after you place an order.
Step 2. Confirmation your order has dispatched is sent automatically from our web site. This email will include a tracking code for your parcel to enable you to monitor its delivery progress and expected arrival day
Returns, Exchanges or Damages.
We hope that you are delighted with your purchase. However, for any reason if you would like to return any items (*certain restrictions apply), we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in fully re-saleable condition. To receive a refund or an exchange you must return the goods to us within 21 days of the delivery goods with a copy of the packing slip to the address below. Mail order returns, The Woollen Market, 36 Abbey Street, Ennis, Co Clare, V95V0RV Ireland All goods returned must be in a perfect and saleable condition with the original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund will be not be affected. If returning goods, the parcel and its contents are your responsibility until they are received at our address. The cost of returning the goods is at your expense. This does not affect your statutory rights. We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. We are not responsible for returned goods being lost or damaged in transit when being sent back to us. If returning goods to one of our stores, you will need to have a copy of the delivery docket that accompanies the shipment. Without a copy of your delivery docket or purchase receipt, we are unfortunately not able to accept any returns in the stores. Please note that delivery charges will not be refunded * Restrictions - we are unable to offer a refund or exchange on special orders, sale products or personalised products (unless the mistake is ours)
Damaged/Faulty Goods
It is very rare, but In the unlikely event that your order arrives damaged or is faulty, please email us attaching an image of the damaged item immediately. Damaged deliveries must be notified within 3 days of delivery to you. We will then arrange for a collection of the goods and organise a replacement to be sent out at the earliest opportunity. In some instances you will be asked to post the delivery back to us & in turn you will be given a full refund on these postal charges. Due to the handcrafted nature of many of the products supplied we cannot be held liable for any perceived flaw, colour variance or disappointment in any product delivered to you. We never sells seconds, each product has been produced to a recognised standard of excellence and is always considered of premier 1st quality and has been passed by our stringent quality control as well as being checked and deemed perfect for sale prior to dispatch. Refunds can only be offered onto the original card that was used for payment.